Disclosure Guide | Insure My Mortgage

Public Disclosure

Public Disclosure – Insure My Mortgage

Licence information

E-Money Financial Services Limited, trading as Insure My Mortgage, holds a full licence issued by the Financial Markets Authority (FMA) to provide a financial advice service.

This disclosure explains what advice we can give, how we are paid, how we manage conflicts of interest, and what to do if you have a complaint. It helps you make an informed choice about working with us.

Who we are

Financial Advice Provider:E-Money Financial Services Limited (trading as Insure My Mortgage)

FSPR number: FSP1006283

Financial Adviser: Amit Munjal (FSP1005444)

Address: 1/35 Pah Road, Epsom, Auckland 1023

Phone: 022 000 0049

Email: amit@insuremymortgage.co.nz

You can check our registration on the Financial Service Providers Register.

Nature and scope of advice

We give advice on home loans and mortgages, life and personal risk insurance, and health insurance. We only advise on products from the lenders and insurers listed below. We do not compare every product available in the market.

Mortgages and home loans — we advise on products from: ASB, ANZ, BNZ, SBS Bank, Westpac, Kiwibank and Pepper Money. Our panel of lenders may change over time.

Insurance — we advise on these types of cover:

Life insurance
Critical illness and trauma insurance
Total and permanent disability (TPD) insurance
Mortgage repayment cover
Income protection insurance
Redundancy cover
Health and medical insurance

We advise on insurance products from:

AIA, Asteron Life, nib, Southern Cross, Partners Life, Chubb Life, Fidelity Life and Momentum Life. Our panel of insurers may change over time.

Other services — we can also become the servicing adviser on an insurance policy you already hold.

Reviewing insurance you already have — when you have existing cover, our review is limited to life, trauma and critical illness, TPD, income protection, mortgage repayment, redundancy and health insurance policies. We do not review or advise on whole-of-life, endowment or other policies with a savings or investment component.

What we do not advise on

We do not give investment advice (including KiwiSaver), legal advice or tax advice. If you need advice in these areas, we recommend you speak to a suitably qualified professional.

Fees and expenses

We do not usually charge fees for our advice or services. Instead, we are paid by commission from the lenders and insurers whose products you take up with our help (see Conflicts of interest and incentives below).

When a fee may apply

There are some exceptions to our no-fee approach. We may charge you a fee if:

you decide not to proceed with a loan we have arranged for you;
you repay or refinance your loan within 24 months of drawdown;
you cancel your insurance policy, or reduce your cover, within 24 months of the first premium being due;
your application is complex and needs significant extra work before we can start; or
the lender does not pay us a commission for arranging your loan.

If any of these fees could apply to you, we will tell you in writing before we start work, in your Nature and Scope of Advice, including how the fee is calculated. We confirm this again in your Statement of Advice. You can also ask us for this information at any time, free of charge.

Conflicts of interest and incentives

We put your interests first. We always recommend what best meets your needs, regardless of how much commission we receive.

Commissions

When you take out a home loan or insurance policy through us, the lender or insurer pays us commission. You do not pay this commission. We receive:

an upfront commission when the loan is drawn down or the policy starts; and
ongoing (trail or renewal) commission while the loan or policy remains in place.

The amount of commission differs between lenders and insurers and between products. This could create an incentive to recommend one provider over another. We manage this by following a documented advice process, basing every recommendation on your needs and goals, and recording why each recommendation suits you.

Other incentives

Lenders and insurers may sometimes give us gifts, event tickets, invitations to social functions, or training and conference opportunities. We record every gift or hospitality item worth more than $250 in our Gifts Register and disclose it to our compliance partner. These incentives do not influence our recommendations.

Referral commissions

For products we do not advise on, we may refer you to another provider. We only do this with your consent, and you are under no obligation to use that provider. The provider gives you any advice about its product, not us.

If you take up a product after our referral, the provider may pay us a commission. It is paid by the provider and does not increase the fees or costs you pay.

Provider Products

Commission we may receive

Generate KiwiSaver: A one-off payment of $50 to $300, depending on your investment. Generate pays this from the fees it earns; it does not change the fees you pay as an investor.

Tower General Insurance: Up to 10% of the insurance premium, paid on the first premium and on each renewal.

MTF Finance: Car loans and unsecured personal loans - $300 for a car loan, or up to 1% of the amount of an unsecured loan.

Simplify: Car loans and unsecured personal loans - $300 for a car loan, or up to $1,000 for an unsecured loan.

These payments could give us a reason to refer you. To manage this, we only refer you when it meets a need you have told us about, we tell you the commission before you proceed, and we record referrals in our Conflicts Register. You are always free to choose a different provider.

Related business interests

Our director and adviser, Amit Munjal, is a director and shareholder of 22 Ennismore Limited, a property development company, and SG Rama Investments Limited, a family property investment company that does not deal with the public on any financial matters. Insure My Mortgage does not refer clients to these companies and receives no fees or commissions from them.

If you are considering buying a property from 22 Ennismore Limited, we will not give you mortgage advice for that purchase. We will refer you to an independent adviser. You are always free to choose another adviser, lender or provider.

How we manage conflicts

We keep a Conflicts Register recording any conflict identified and the steps taken to manage it. We review it at least annually.
We do not advise clients where we, or our immediate family, have a personal interest in the outcome.
If a conflict arises during our work with you, we will tell you promptly, explain how we will manage it, and only continue once you agree in writing.

How we work with you

Technology and your information

We use secure client-management systems, including tools that use artificial intelligence (AI), to help us keep accurate records and run our advice process efficiently. AI tools do not make recommendations to you. Your adviser personally reviews all advice and client communications.

We collect and hold your personal information in line with the Privacy Act 2020. We only use it to provide our services to you, and we share it with lenders and insurers only with your consent.

Your instructions

Before we apply for a loan, change a loan structure, or start, change or cancel an insurance policy for you, we need your instructions in writing. Email is fine. We will not act until we receive them.

Complaints

If you are unhappy with our advice or service, please tell us so we can put it right.

Our internal complaints process

Contact us by phone on 022 000 0049, by email at amit@insuremymortgage.co.nz (subject line: "Complaint – [your name]"), or by post to 1/35 Pah Road, Epsom, Auckland 1023. Please tell us what your complaint is about and how you would like it resolved.

We will acknowledge your complaint within 24 hours.
We will record it in our Complaints Register.
We will work with you to understand and resolve it, which may include a meeting.
We aim to give you our response within 7 working days. If a complaint needs more time, we will tell you why and when you can expect our response, and keep you updated.

External dispute resolution

If we cannot resolve your complaint, you can contact our independent dispute resolution scheme, Financial Services Complaints Limited (FSCL) – A Financial Ombudsman Service. This service is free to you.

Phone: 0800 347 257

Email: complaints@fscl.org.nz

Website: www.fscl.org.nz

Post: PO Box 5967, Wellington 6140

Our duties to you

Under the Financial Markets Conduct Act 2013, we and anyone giving advice on our behalf must:

put your interests first — take all reasonable steps to make sure our own interests, including commissions, do not materially influence our advice;
exercise care, diligence and skill — to the standard a prudent adviser would;
meet the competence, knowledge and skill standards of the Code of Professional Conduct for Financial Advice Services; and
meet the Code's standards of ethical behaviour, conduct and client care — including treating you fairly, acting with integrity, making sure our advice is suitable for you, helping you understand it, and protecting your personal information.

Contact us

For any questions about this disclosure, contact Amit Munjal on 022 000 0049 or amit@insuremymortgage.co.nz, or write to us at 1/35 Pah Road, Epsom, Auckland 1023.

For independent information about financial advice, including tips and warnings, visit the Financial Markets Authority at www.fma.govt.nz.